Property Management
General Maintenance
Tenants are able to submit maintenance requests using the online tenant portal. There, tenants can document issues and add photos. After a request has been submitted, it’s reviewed by our Maintenance Manager. The Manager then determines the best course of action and the qualified, in-house or outside screened vendor technician to correct the issue. Technicians are required to update service requests and keep a record of every work order, from dispatch to completion. Furthermore, to keep operations efficient, we ask owners to provide a minimum reserve of $350 per unit for our team to access for imperative general repairs.
Emergency Maintenance
In the event of an emergency, residents are given an emergency maintenance phone number to call (816-842-1100). This line is monitored 24/7 and alerts an on-call technician to immediately to address the situation. Depending on the maintenance issue and severity, we may hire an outside vendor to resolve it. Additionally, if the home or tenant is in danger, the $350 maintenance fund may be exceeded to handle the situation properly.
Make-Ready Turns and Renovations
When a property becomes vacant, a move-out inspection is done including pictures if needed.. We itemize and break down costs to inform clients of what funds have been withheld from the tenant security deposit. The goal is to turn the property fast with the least amount of funds expended. Our maintenance department also manages large-scale renovations. However, anything that is beyond our technicians’ abilities will be handled by one of our approved contractors.
Lawn Care
Owners are able to opt-in to our mow and snow removal list. Our Maintenance Coordinator will work with owners and tenants accordingly on a mowing schedule and cost per mow. Alternatively, when Liberty gets heavy snow and ice, our technicians and trusted vendors will work on the removal. It’s important to realize, not all properties will qualify for snow removal. Snow Removal and Lawn Care are coordinated and scheduled by JPM under an add on program that is not at cost. There is a mark-up done on these services.